What To Look For In Senior Placement Services
Once you’ve made the decision to use a senior placement service, there’s a few factors you want to consider before choosing which company to work with. Not all placement services are created equal, and you’ll want to make sure you’re getting the best advice for such a huge life decision like placing your loved one in an assisted living facility.
Knowledge & Experience In The Field
First and foremost, you’ll want your placement service to be knowledgeable in the field of assisted living. Do they understand fully how assisted living facilities operate, the billing process, locations, etc? If you answered no to any of these questions, you may want to consider switching placement services; this is not a decision you’ll want to leave to inexperience.
Does The Company Have A Good Reputation?
Whenever you choose a company to do a service for you, it’s important to research the company thoroughly to ensure you’re being provided with the best services your money (or time) can buy. While referral services are generally free to the customer, this doesn’t have to mean the quality is any less than a paid service. The internet has made company research and reviews easy and accessible to the customer. Look for consistent good reviews, and make sure to read through the bad ones just to make sure the complaint is a valid one. Sometimes you’ll find that a complaint is minor and the one star review may seem unjustified.
Are The Staff Friendly And Supportive?
Naturally when using any business to perform a service, a customer expects a certain level of courtesy and care, but finding senior placement services can require a higher level of compassion and understanding.. It’s a difficult time for everyone; your loved one is being moved away from home (and my not be happy about it), and you might need to cover some costs associated with placing them in an assisted living facility. This can create a certain level of anxiety, but a friendly, compassionate, and educated placement staff can help ease some of that stress by providing excellent customer service and great information.
Remember To Ask Questions
During the process of finding assisted living for your loved one, you may have many questions and concerns. You should feel comfortable enough with your placement service to ask about anything you don’t understand or aren’t sure about. Make a list as the information is presented to you, so you can make sure that you can leave your consultation feeling informed and empowered to make the right decision. Don’t be afraid to say no, either. If you feel like the service is not providing you with the level of customer service and expertise you were looking for, there are most likely several others in your area. There are thousands of referral services online that you can also take advantage of.
A placement agency’s job is to provide you with great options for senior placement in your area, while eliminating some of the time consuming research you would otherwise need to do. With insider information, connections with local facilities, and an educated and compassionate staff, a placement agency can be priceless during your loved one’s relocation process.